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Client Communication

In the course of representing a client in a Family Law matter, clients sometimes change lawyers. This happens for a variety of reasons. In my experience, the most frequent reason clients change lawyers is because many lawyers fail to communicate regularly and promptly with their clients. This failure to communicate comes in many forms, but the most common failure is the lawyer’s failure to return a client’s telephone call or promptly answer an email from the client.

I generally tell clients at the first meeting that the best way to assure a prompt response from me is to email me. I have a busy court schedule, and while leaving a telephone message for me will result in a call back, sometimes it is more efficient for me to answer by email.

If the response is simple and doesn’t require me to ask you further questions in order for me to appropriately answer, I will email a response. If the response is complex or requires further information, I will call you as soon as I am able.

I can tell you that in the years I have been in practice, I don’t believe I have ever lost a client or had a dissatisfied client as a result of me not responding to your communication.  If you leave me a voice message or send me an email, it will be answered. If I am unavailable to answer, for more than a day, my paralegal or assistant will be in contact with you.

I copy every communication, letter, pleading, document and email, which I generate or which I receive, to you. You will have the same file of documents that I have at all times during the representation.

If you are dissatisfied with the promptness of communication with your current attorney and are ready to see if there is a better alternative, please contact me.

office location

SchwartzJordan Law Group LLC
1801 Market Street
Suite 1845
Philadelphia, PA 19103

Phone: 215-967-9070
Fax: 215-967-9415
Email: lee@schwartzjordan.com
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